Red Run Senior Living Facility in Madison Heights is looking for an amazing Concierge. The Concierge is the person that meets and greets our residents daily and asks, “What can I do to make your day better?” They are responsible for top-of-the-line customer service and hospitality. Assisting the residents, maintaining their safety and well-being.
This is a Part-Time position, the hours are 2pm-9pm, every other weekend is required
Responsibilities
- Shows compassion and tenderness towards the residents and family members.
- Assist with appointments and extracurricular activities.
- Address and resolve residents’ complaints and concerns.
- Protects resident’s confidentiality following HIPAA guidelines.
- Maintains a clean work environment.
- Creates and maintains a positive and friendly environment.
- Encourages residents to participate in activities and outings.
- Marketing, building relationships with the community.
- Assisting with care as needed.
- Assisting and working closely with vendors.
- Oversite of other departments to ensure expectations are met.
- Answer multi-line telephone, screen and direct calls, take and relay messages, provide information to callers.
- Give tours to potential clients and families.
- Direct individuals to correct destination, deal with queries from the public and clients.
- Ensures knowledge of staff movements in and out of organization.
- Prepare letters and documents, receive, sort, and distribute mail, maintain office filing and organize meetings.
Benefits
- ROOM FOR GROWTH.
- PAID TIME OFF.
- Paid orientation and training.
- Medical, dental and vision for full time employees after 30hrs.
Requirements
- High school diploma or GED.
- Able to pass a criminal background check.
- Must be 18 years old.
- Problem solving skills and critical thinking.
- Strong knowledge of word, excel, calculator, copier, fax, and postage machine.
- Knowledge of customer service principles and practice.
- A positive attitude and the ability to arrive on time for every shift.
- Able to work everyother weekend