Parallel Management is looking for a Regional Admissions Director for our senior living facilities. This person plays a critical role in managing the admissions process across multiple senior living communities within a specific region. Their responsibilities focus on ensuring smooth operations that support potential residents and their families during the decision-making process. Also, responsible for lead management, tours, and admissions paperwork.
Job Responsibilities (Essential Functions):
- Give a positive and informative first impression to all prospective residents and their families.
- Write appropriate letters and notes required as follow-up to inquiries.
- Maintain and utilize a system for follow-up with leads.
- Organize and facilitate all move-in activities while working collaboratively with the Executive Director and Resident Care Manager to coordinate smooth and timely resident move-ins. These duties including but are not limited to the tracking of inquiries, conducting initial tour of homes, arranging for move-ins, conducting assessments within 24 hours or less when indicated, and working with the Executive Director and Resident Care Manager to coordinate move in activities, etc.
- Utilize computer software system to maintain accurate and timely detailed information in regard to number of inquiries, inquiries to move-in ratios, move-in reasons, move-out reasons, diagnosis, age, location prior to move-in, closest family member location, and other data as requested.
- Utilize a computer software system to track and maintain waiting list and future interest list as well as track and organize vacancies ensuring a quick and efficient move in process.
- Conduct individual and group tours of the Community as requested.
- Maintain communication specifically with facility personnel and Regional Management.
- Responsible for ensuring excellent customer service to internal and external customers.
- Perform job duties for residents and with team members in a courteous and professional manner.
- Taking initiative to ensure resident safety and satisfaction is a priority.
- Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents’ families and friends, prospective residents and their families, referral sources, vendors and regulators).
- Answer phones appropriately, according to company and community standards.
- Communicate professionally and cooperate with supervisor and all community personnel.
- Monitor and evaluate customer satisfaction. Share the results with the Executive Director and Regional Director of Operations. Work as a part of the team to develop appropriate action plans to continually improve satisfaction levels.
- Ensure compliance and understanding of all regulations regarding residents’ rights.
- Attend training sessions as directed by supervisor.
- Follow & communicate company policies and procedures.
- The job description provides a framework for the job; other duties may be assigned as necessary.
Qualifications:
- Associate’s degree in related field preferred
- High school diploma or GED required
- Experience with senior living preferred
- Experience in sales
- Moderate computer knowledge
- Ability to multitask
- Must be able to effectively communicate and document in English
- Must be able to verify eligibility to work in the United States
- Must pass a criminal background check
- Must have a current TB test and Physical (if required by the position)
Working Conditions / Physical Demands:
- Must be able to work some weekends as needed
- Must be able to lift 50 pounds and support 100 pounds
- Kneel, crouch and bend frequently
- Must be able to stand for entire shift
Supervisory Responsibilities: